Thursday, July 5, 2012

Altura Credit Union's poor customer service

I've blogged about my displeasure with Altura Credit Union before, where I have had my money for over 10 years.

I switched to Bank of America last summer and could not be happier. I like Keep the Change and Add It Up. I am making more on my money than Altura.

I am not having my card declined anywhere. I went to México y Europe this past year and not once did I have Bank of America calling me saying these were fraudulent charges.

I have kept my savings account with Altura, but today, I am moving most of the money from it. I also have my money in the military credit union where they almost always have better rates than Altura. Altura used to match rates with them, so when CDs were paying 5 and 6 percent I would just call up one bank and ask if they could beat the rate another was offering, and most of the time they could.

Times have obviously changed, and savings accounts/CDs are not paying what they used to. Well, today I called up Altura asking whether or not they match the rates of another bank just like I've done many times before, and the gal working at Member's Services, Christine, was super bitchy. She asked what she could help me with. I said I had an account with them for several years and see that another credit union is beating their rates, and would they match. Christine started out saying, "no, we can't do that. Why would we do that? If you don't like your money here you can take it elsewhere." And that was what she told me. And Christine, I am. Part of it was the rude customer service on your end.

Oh, and my new credit union is paying 2.5% on savings accounts as opposed to your meager 0.02%.

1 comment:

fan of casey said...

Mike: 2.5% interest rate is an excellent rate for a savings account, it's even better than most 5 year CDs.