Internet Help

Hey guys!

I was hoping you could help me out. I'm out of ideas. At my house we are experiencing constant internet disconnections. The amber green light on the DSL router/modem combo constantly goes red or cuts out completely for up to 2-3 minutes at a time. This happens it seems up to 20+ times a day.

We have techs come out to replace the DSL wire running from the phone pole to our house, the DSL/Phone wiring on the outside of the house, make sure we have filters on the phone jacks, replace routers. Each time a tech comes out it is the same thing- you are running at 6MBPS, we don't see any errors, you are full of crap. We have had 5 different routers/modems. We've had a Motorola modem/Linksys Wireless G and B routers, then 3 Zyxel Modems paired with the Linksys Wireless G and B routers. We are now using a 2Wire modem/router combo.

I've talked to The Guy and sent him a screenshot from each page of our router's configuration page. He said the only think that stuck out to him was the DSL Link Retrain, which was on average close to 50 times a day. I did some investigating and SBC/AT&T tends to not acknowledge the problem. The latest explanation came last night, "the DSL Link Retrain doesn't mean you're getting disconnected, it just means that your DSL is retraining and reconnecting." It does mean we are getting disconnected according to The Guy as it is happening 50 times a day, and the DSL signal is obviously failing that much that it has to RETRAIN.

When AT&T was out last night they hooked some fancy machine up to our router to test the signal. The tech said he could not touch the computer, therefore could not look at our router statistics. He said that means nothing to why we're cutting out and loosing connection. We printed out every page for him to see, and he said that nothing shows we are getting disconnected (hello, what about the link retrain?)

Anyways, he called today and said that there were no problems. AT&T monitored our line all day Saturday and all day today. We are running at 8MBPS and have had no DSL link retrains, no error packets, no power failures, no nothing. They said it is probably software on our computer causing us to lose the connection. I asked what software it was. The technician said he didn't know, but software could do it. He then said it was our Direct TV box causing it because it is connected to the phone. Oh? That was news to me. He said he remembered seeing it hooked up to the phone last night. I said it was not connected to the phone. I reminded him we showed him where all of the phone jacks were and that the 2 phones had filters, the DSL had no filter.

So I know this is probably not the greatest explanation, probably not a lot you guys can do without being here, seeing, and stuff like that, but I'm trying... if you have any ideas I'm open to suggestions.

Thanks!!!



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View Broadband Link Statistics

Transmit and Receive Data
IP Bytes Packets Errors
Transmit: 2096390252 11966961 0
Receive: 2941557069 14443808 0

Data Errors
Statistics
Collected for 10 days 13:37:38
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event
ATM Cell Header Errors: 139 0 0 1 day 0:25:45
ATM Loss of Cell Delineation: 3 0 0 6 days 22:26:25
DSL Link Retrains: 425 19 3 0:01:12
DSL Training Errors: 287 5 3 0:01:05
DSL Training Timeouts: 0 0 0 0:00:00
DSL Loss of Framing Failures: 0 0 0 0:00:00
DSL Loss of Signal Failures: 0 0 0 0:00:00
DSL Loss of Power Failures: 0 0 0 0:00:00
DSL Loss of Margin Failures: 0 0 0 0:00:00
DSL Cumulative Errored Seconds: 227 1 0 0:14:51
DSL Severely Errored Seconds: 0 0 0 0:00:00
DSL Corrected Blocks: 0 0 0 0:00:00
DSL Uncorrected Blocks: 243 1 0 0:14:51
ISP Connection Establishment: 1 1 1 0:01:54